Returns & Refunds

The warranties and obligations provided by X WAKE AUSTRALIA for its products are the only express warranties and obligations offered by the company, its distributors, or retailers. These warranties and limitations are only applicable to the original purchaser or the person for whom the product was originally purchased.

Warranty claims must be initiated by the dealer who sold the product to the consumer. Consumers must return the product to the dealer from whom they purchased it to make a warranty claim. It is at the sole discretion of the dealer to honour the manufacturer’s warranty for an item they have not sold to a consumer. Under no circumstances should a warranty claim be submitted without a Return Authorization number issued by a dealer.

All shipping costs associated with returning the product to X Wake will be the responsibility of the party making the warranty claim. X Wake does not accept returned products for credit. Any unopened products or products returned with no apparent defect will be subject to a 15% restocking fee.

X Wake reserves the right to refuse warranty claims based on the determination that the defects were caused by factors other than manufacturer error. Products determined to have a manufacturer’s defect will be repaired if possible. If a product is unrepairable, replacement is at the discretion of the X Wake Warranty Department and would be a product of equal or greater performance.

It is important to note that the product should never be altered in any way, including waxing, painting, or any other form of modification. To properly maintain the product, it should only be cleaned with soap and water and thoroughly rinsed. Please note that exposure to prolonged sunlight may cause the colours to fade, and this is not covered under the warranty. To prevent fading, it is recommended to store the board in a bag when not in use. Damage resulting from misuse, abuse, or modification will not be covered under the warranty, nor will normal wear and tear.

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The warranty covers within 12 months of purchase:

-Delamination without visible impact damage.

-Cracks/stress cracks on the edge, base, core or top laminate due to a manufacturing defect.

-Defective inserts. This does not cover improper screwing of boots or use of screws with the wrong thread.

-Quality control error and selling of a 2nd quality board as a 1st quality board.

-Cracking of the paint 

-Pulled out insert

The warranty does not cover:

-Any issues resulting from improper use, abuse, impact on/with any surface/object other than water.

-Damage caused by improper use, abuse, or modification.

-Normal wear and tear, including scratches, chips and dents, grindbase wear (PerlaGlide)

-Fading or yellowing due to long-term exposure to sunlight. THIS IS NOT COVERED BY WARRANTY. To protect your wakeboard from ultraviolet rays.

-Boards without a proof of purchase.

-Damage or defects caused by exposure to temperatures above 70 or below 0 degrees Celsius.